Digitally Transforming Ticketing at Mysore Palace
Mysore Palace Board
Project Overview
We engineered a robust ticketing system for Mysore Palace, one of India's most visited heritage sites, handling up to 3 million visitors annually with ease and reliability. The result? A smoother visitor experience and increased ticket revenue powered by smart, scalable infrastructure.
Duration
6 months
Team Size
8 specialists
Industry
Digital Transformation
The Business Need: A Legacy System Failing a Modern Destination
Mysore Palace stands as one of the most visited heritage monuments in India, drawing millions of tourists annually. With such high footfall, seamless ticketing is not just a convenience—it's critical to the palace's day-to-day operations, security, and visitor satisfaction.
However, the palace was operating on a billing and ticketing system that had been in place for over a decade. This legacy software had become increasingly unreliable, with frequent crashes during peak hours and festive seasons. Staff had to revert to manual processes or ask visitors to wait while the system restarted, leading to:
Key Challenges
- Long queues at ticket counters
- Frustrated tourists and poor visitor experience
- Revenue collection bottlenecks
- Limited support for modern payment methods like UPI
There was an urgent need to overhaul the system—not just to keep up with visitor expectations but to ensure Mysore Palace remained a world-class cultural destination capable of handling large crowds and digital-first travelers.
The Solution: A Robust, Modern Ticketing System Built for Scale
Syncortex partnered with the Mysore Palace Board to conceptualize, design, and implement a completely new ticketing system tailored to the palace's unique needs. The solution was engineered with three core principles: performance, reliability, and adaptability.
Key elements of the solution:
Modern Architecture
Built on the latest Windows desktop frameworks to ensure fast, offline-first access at the ticket counters, with Python at the core for business logic and PostgreSQL as the reliable data backbone.
High Availability
Architected for 99.9999% uptime, eliminating historical failure points through a robust local-server-based deployment with auto-recovery mechanisms.
Digital Payment Integration
Seamlessly integrated with PineLabs POS terminals for UPI and card payments, enabling tourists to use digital wallets and contactless options without additional kiosks.
Multi-modal Ticketing
Designed to support both printed tickets and QR-based digital passes, with future scalability to integrate web or kiosk-based ticket booking.
Rapid Deployment & Staff Training
The system was developed, tested, and deployed in record time, with Syncortex conducting hands-on training for all ticketing staff, ensuring zero downtime during the switch.
The Outcome: Seamless Operations and Enhanced User Experience
The transition to the new ticketing platform was executed with minimal disruption and maximum impact. Within weeks of going live, the improvements were visible across the board.
Key Results
System Reliability
From a system that crashed weekly to one that ran flawlessly for months, the reliability of operations drastically improved.
Faster Transactions
Ticket issuance time reduced by over 40%, resulting in quicker queues and better flow of visitors inside the monument.
Cashless Convenience
Over 70% of all transactions moved to UPI and digital payments within the first month, improving accounting transparency and reducing cash-handling risks.
Staff Satisfaction
Operators found the new system easier to use and more responsive, enabling them to handle visitor volumes with confidence during national holidays and long weekends.
The Impact: A Heritage Site Empowered by Technology
The success of this transformation has made Mysore Palace a model for digital enablement among Indian heritage sites. By introducing modern IT systems that enhance—not disrupt—cultural experiences, Syncortex helped the Palace Board:
Long-term Business Benefits
- Reimagine heritage management for the digital era
- Improve daily visitor throughput without increasing staff or counters
- Strengthen revenue assurance through digital audit trails
- Set a precedent for smart tourism infrastructure in India
- Handle peak visitor loads during Dasara and other festivals without system failures
- Create a foundation for future digital initiatives like online booking and virtual tours
This project exemplifies Syncortex's ability to blend modern technology with legacy environments—delivering measurable outcomes, preserving cultural integrity, and creating lasting impact for millions of tourists.
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